Yes, we offer a hassle-free return policy. If you’re unsatisfied with your purchase, you can return it within 30 days of delivery. 

Eligibility for Return

• Items must be new, unused, with original packaging intact.
• Non-returnable items include customized items, gift cards, and one-of-a-kind collectibles.

Return Steps

• Contact Us: To obtain a Return Authorization (RA) number, email us at support@milkycast.com with your order number and reason for return.
• Prepare for Return: After receiving your RA number, carefully package the item(s) and mark the RA number on the outside of the package.
• Ship the Item: Return the item(s) to the address provided with the RA number. Return shipping costs are the customer's responsibility (unless it’s our mistake, such as receiving a defective item).

Refund Processing

• We aim to process your refund as quickly as possible. You can expect a refund within 21 days after we have received your return.
• Refunds will be issued using your original payment method. Please note that weekends or holidays may delay processing.
• For non-discounted orders, you will receive a full refund at the original price. For discounted orders, the refund will be based on the price paid. Shipping fees are non-refundable.

Return Shipping Costs

• Return shipping fees and any applicable taxes are the responsibility of the customer. We recommend using a carrier with tracking.
• MilkyCast is not responsible for items lost or damaged during return shipping.

For details, please refer to our Return Policy.

Delivery time is typically 7-18 business days after processing (1-3 business days). Track your order with the provided tracking number.

Note: Handcrafted products may take additional time, and unforeseen factors like delivery conditions may cause minor delays. We will do our best to ensure your product reaches you without delay.

For more details, please visit shipping-policy.

While not all bags are extremely lightweight, they are designed to be comfortable to carry without causing strain. You won’t feel any pressure while wearing or holding them. For precise weight details, please refer to the Specifications of the product page.

Yes, it’s incredibly versatile! Our bags are crafted to complement a variety of outfits—from casual daywear to elegant evening attire. They’re perfect for any occasion, whether it’s a date, shopping trip, or special event.

Our bags are thoughtfully designed to hold your daily essentials. Depending on the model, you can easily fit your phone, wallet, keys, a small makeup kit, and other personal items. Detailed dimensions and capacity information are included in the product description.

Every color has its charm! Choose based on your personal style or occasion. For a timeless look, our black and silver designs are always a hit. For a pop of fun, try our rainbow or pastel shades. Not sure? Feel free to ask us for suggestions!

Some models feature secure zippers, while others have magnetic clasps or flap closures. The closure type for each bag is detailed in the product description, ensuring your belongings are safe.

We stand by the craftsmanship of our bags. If there’s any quality issue, please contact us immediately, and we’ll arrange for a replacement or refund. Your satisfaction is our top priority.

Not all bags are handmade. For those that are, it will be clearly indicated on the product detail page. Every bag—whether handmade or not—is crafted with exceptional care and attention to detail.

Absolutely! Each bag comes in exclusive gift-ready packaging, making it a perfect choice for birthdays, anniversaries, or special occasions.